Legal
Privacy Policy
Last updated: April 2026
Information We Collect
When you shop with us, we collect the following information: - Email address (for order confirmation and Neon Auth authentication) - Name and phone number (for shipping) - Delivery address - Payment transaction IDs (we do not store full card details; payments are processed by Razorpay) - Device and browser information (for analytics and security)
How We Use Your Information
- To process and fulfill your orders (including guest checkouts) - To send order confirmations and tracking updates - To verify your identity with Neon Auth - To respond to your customer service inquiries - To improve our products and services - To send promotional offers (only with your consent; you can unsubscribe anytime)
Data Storage & Security
Your data is stored securely in our encrypted database (Neon PostgreSQL). We implement industry-standard security measures including: - HTTPS encryption for all data in transit - Signed JWT validation through Neon Auth JWKS - HttpOnly cookies for session management - Regular security audits We never sell your personal information to third parties.
Payment Security
All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. MS Signature Scents does not store your credit/debit card numbers or UPI details. Your payment information is handled entirely by Razorpay's secure infrastructure.
Cookies
We use cookies to: - Maintain your session with HttpOnly cookies - Store cart data locally (localStorage) - Collect anonymous analytics via privacy-respecting tools You can disable cookies in your browser settings, but this may affect checkout functionality.
Third-Party Services
We use the following third-party services: - Razorpay: Payment processing - Neon: Database hosting and authentication - Brevo (Sendinblue): Transactional emails - Sanity.io: Content management Each service has its own privacy policy that governs their data handling.
Your Rights
You have the right to: - Request access to your personal data - Request deletion of your data - Opt out of marketing communications - Lodge a complaint with the relevant data protection authority To exercise these rights, email us at privacy@mssignaturescents.com.
Contact
If you have any questions about this privacy policy, contact us at: privacy@mssignaturescents.com MS Signature Scents Mumbai, Maharashtra, India